The aim of this Supply Chain Management document is to relate the process that is implemented by DASA Pets Trading LLC regarding control over its suppliers: i.e. quality, operational ability, financial stability, the approval/removal procedure and the payment process.

Periodic reviews will be conducted of DASA’s supplier list to ensure that it consists solely of those companies who are considered as approved for operational reasons.

The approved supplier list is maintained by the Finance Department.

Additional supplier controls are in place for specific operational supplier types and these are detailed below.

All suppliers should have an awareness of DASA’s policies on Data Protection, Social Responsibility, and Supply Chain Management. All company e-mails to carry a link to these policies.

SELECTION & AUTHORISATION OF NEW SUPPLIERS
Individual department managers are responsible for identifying possible future suppliers and evaluating their potential against existing suppliers.

• A new supplier should be proposed if:
• no existing supplier is available within the required timescale,
• specialist requirements cannot be met by an existing supplier,
• no other supplier works in that region,
• the new provider will replace one already on the list for quality or cost reasons,
• the new provider can meet specified purchase and quality requirements.

There are certain areas of the business where many small suppliers may be required. In this case lists are maintained from past experience or trade associations, but due to infrequent use the chosen supplier may not be required to go through the full approval process.

OVERSEAS AGENTS
DASA Pets Trading works with overseas pet relocation companies (as origin or destination agent) on booked moves. DASA Pets Trading LLC is a member of IPATA and aims to work with other IPATA agents.

First choice would be to work with IPATA-accredited agents.

In the most popular markets preferred agents have been identified.
Preferred Agents are those agents where the majority of traffic will be directed.
Non-preferred Agents may be used when customers/corporate clients specifically request them, or if there is a competitive rate situation that requires alternative agents. DASA Pets Trading LLC has traffic to and from many countries and it is a task of the management to ensure that quality agents are being used.

The designation of “Preferred” or “Non-preferred” agents does not indicate service, quality, etc. Primary Agent status is based upon their commitment to work closely with DASA. The reciprocity between agents in our main market areas is monitored on regular basis and discussed with agents during annual conferences.

On occasions when there is not a preferred or non-preferred agent available for a particular location, approval must be sought, and the request copied to the General Manager, the Sales Director or the Managing Director. The finance department must also be informed about payment conditions of the agent used.

Management will review the agent volumes regularly, and updates will be circulated.

MONITORING
Quality issues and customer complaints are monitored. Details are discussed on regular basis, including identification of the cause of a non-conformity.
Customer service reports are produced on a regular basis and specific supplier performance is reviewed accordingly.

RE-EVALUATION
Re-evaluation of suppliers will be carried out by the relevant department manager on an ongoing basis. Analysis of any specific issues will be conducted during operations or quarterly company update meetings, and any necessary action agreed and implemented accordingly.

A supplier may be removed from the approved list for quality, operational, financial (or a combination of these) reasons.

INSTRUCTIONS TO SERVICE PROVIDERS IN PURCHASES
All our purchases are ordered in writing. Whenever specific instructions are required, we give details required by the service suppliers when placing an order (booking confirmations to airlines, pre-advices to agents,etc.). Suppliers are instructed to quote our reference number on all correspondence/invoices so that documentation can then be matched up and checked prior to invoice approval.

DASA Pets Trading LLC has signed the Anti-Trust Charter, a declaration of commitment to adhere to all applicable laws and regulations covering anticompetitive practices in all the jurisdictions in which we operate, and to obey and uphold those laws and regulations.

DASA Pets Trading LLC pledged to take a zero-tolerance approach to cartel conduct. Specifically we will:

• never make direct or indirect (via third parties including agents, suppliers or customers) contact with an actual or potential competitor or other third party, the object of which is to engage in cartel behavior;
• never propose or reach an agreement, whether directly or indirectly, formally or informally, with actual or potential competitors, regarding any sensitive competition-related issues, including fixing prices, dividing or sharing markets, customers or territories, rigging a competitive bidding process;
• report any indication or initiative of improper anticompetitive business conduct by an actual or potential competitor in accordance to our internal reporting procedure, including but not limited to, reporting to our legal department and/or to the relevant Anti-Trust authorities;
• not to participate in a meeting of a trade association in which sensitive competition-related issues are discussed. If such subjects are raised during a meeting, DASA Pets Trading LLC employees will immediately ask for the discussion to end.  If not, they will leave the meeting and ask for that to be noted in the minutes of the meeting;
• ensure that all internal and external correspondence, including e-mails and texts, and documents, discussions and public statements do not contain any statements that might be misinterpreted by third parties or Anti-Trust authorities and courts in the context of a potential Anti-Trust investigation;
• maintain independent judgment in pricing or selling of any products and/or services;
• limit any information discussed during commercial negotiations, with or disclosed to competitors or other third parties, to that which is strictly necessary for completing or assessing the transaction.

The Supply Chain Management document is regularly updated to reflect new requirements.

Supply Chain Management Document last update – 29/01/2025