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Terms & Service

TERMS & CONDITIONS

engaging our services, you agree to comply with these terms and conditions.

DEFINITIONS

  • “DASA Pets” refers to the pet relocation company.
  • “Customer,” “Owner,” or “Client” refers to the individual or entity engaging DASA Pets’ services for pet relocation.
  • “Pet” refers to the animal(s) being relocated.

SERVICE AGREEMENT

  • Scope of Application: these terms apply to all services provided by DASA Pets.
  • Customer Acceptance: by using our services, customers agree to abide by these terms and conditions as well as any specific terms outlined in the quotation provided.
  • Entire Agreement: these terms supersede any prior oral or written agreements related to the order.
  • Written Confirmation: only terms documented in writing and mutually agreed upon shall be binding.
  • Eligibility: customers must be at least 18 years of age and legally able to enter a contract with DASA Pets.
  • Quote Acceptance: acceptance of a DASA Pets quotation constitutes acknowledgment and agreement to these terms.

TERMINATION & DISPUTE RESOLUTION

  • Suspension of Services: DASA Pets may suspend services if the customer fails to comply with these terms, if obligations are not met, or if safety, health, or wellbeing of staff, pets, or others is at risk.
  • Unauthorized Use: any misuse of DASA Pets’ services or violation of company policies may result in termination of service.
  • Behavior: customers must treat DASA Pets staff with professionalism and respect. Abusive or disruptive behavior will not be tolerated.
  • Rejection of Conflicting Terms: any additional or conflicting terms in customer documents are expressly rejected.
  • Service Availability: while every effort is made to meet requests, availability may be limited due to operational constraints.

OBLIGATIONS OF THE CUSTOMER

Customers are responsible for:

  • Compliance with Laws: meeting all legal, customs, and quarantine requirements.
  • Accurate Data: providing correct and up-to-date information.
  • Documentation: supplying complete and accurate paperwork for pet relocation.
  • Pet Identification: ensuring pets are properly identified (e.g., microchip).
  • Health & Vaccinations: ensuring pets are healthy and meet all vaccination requirements.
  • Carrier Requirements: providing an airline-approved crate, if supplying their own.
  • Quarantine Requirements: ensuring compliance at the destination if DASA Pets is not contracted for those services.
  • Sedatives: no sedation is allowed during travelling.
  • Size & Weight Disclosure: providing accurate pet details.
  • Behavioral Disclosure: informing DASA Pets of any behavioral issues or special needs.
  • Assumption of Risk & Indemnification: accepting responsibility for any injury or damage caused by their pet and indemnifying DASA Pets against related claims or expenses.

OBLIGATIONS OF DASA PETS

DASA Pets will:

  • Ensure Pet Comfort: make reasonable efforts to ensure pets’ wellbeing, including ventilation, temperature control, and monitoring.
  • Provide Communication: keep owners informed of significant updates.
  • Comply with Laws: follow all applicable regulations and standards.
  • Handle Feedback: address complaints in a timely and professional manner.

EXPORT & IMPORT QUOTATIONS

  • Quotes are based on accurate pet and crate details; any discrepancies may result in additional charges.
  • Handling/documentation fees remain valid for 30 days unless external factors affect costs.
  • Customers are responsible for fluctuations in airline tariffs, customs fees, and destination charges.
  • Insurance is not included.
  • Booking changes may incur administrative fees.
  • Import services require submission of complete and accurate documentation, advance payment, and compliance with destination regulations.

LIABILITY & INDEMNIFICATION

  • Limitations: DASA Pets is not liable for events beyond its control, including airline delays, cancellations, mishandling, or natural incidents.
  • Exclusions: liability does not extend to issues arising from pet behavior, pre-existing conditions, or inherent risks of travel.
  • Third-Party Providers: DASA Pets is not responsible for the actions or omissions of airlines or ground handlers.
  • Insurance: DASA Pets does not provide pet insurance. Customers are advised to secure coverage independently.
  • Claims: any claims must be submitted in writing within 48 hours of delivery.

GOVERNING LAW & JURISDICTION

  • These terms are governed by the laws of Dubai, UAE.
  • Any disputes shall be resolved in the appropriate Dubai courts.

SEVERABILITY & MISCELLANEOUS

  • Language: the English version of these terms prevails over any translations.
  • Severability: invalid provisions will not affect the remainder of these terms.
  • Non-Waiver: failure to enforce provisions does not constitute a waiver of rights.
  • Assignment: customers may not transfer rights or obligations without written consent.

AMENDMENTS & UPDATES

DASA Pets reserves the right to amend these terms at any time without prior notice. Customers are encouraged to review terms periodically.

By engaging DASA Pets’ services, the customer acknowledges and agrees to these Terms & Conditions.